LegalStanley: Company Formation & Compliance Consultants in Kerala, UAE, and USA
Cancellation and Refund Policy
Last updated: 1st April 2026
M/s. LegalStanley Corporate Law Firm a firm registered under the laws of India and having its registered office at 1A, First Floor, Isaac’s Image Utility Point, Green Garden Road, Sea Port Airport Road, Kakkanad, Kochi, Kerala, India – 682030 (hereinafter referred to as “LegalStanley”, “Firm”, “We”, “Us” or “Our”, which expression shall, unless repugnant to the context or meaning thereof, include its associates, legal representatives, authorised personnel and permitted assigns).
References to “you” or “your” shall mean any client, applicant, or entity engaging the Firm for availing its professional legal and consultancy services under any engagement, retainer, or arrangement, whether oral or written. This Cancellation and Refund Policy (“Policy”) shall be read in conjunction with and subject to the Firm’s Terms and Conditions, and applicable contractual documents.
1. Applicability and Scope of Refund
The Firm renders professional legal services that are structured and delivered in accordance with the specific needs, objectives, and instructions of each individual client. All services are customised and non-standard and are not capable of resale or reassignment.
Upon assessment of the client’s requirements, a tailor-made proposal and fee structure is communicated to the client. Acceptance of such proposal, followed by successful processing of the agreed professional fees, shall constitute formal confirmation of the engagement.
On confirmation of the engagement, the Firm allocates internal resources and instructs its team of professionals to immediately commence work on the assigned engagement.
Once work has commenced, the entire professional fee paid shall stand fully earned and non-refundable, irrespective of the stage of completion, scope utilised, or outcome of the engagement. No claim, demand, or entitlement for refund shall arise thereafter under any circumstances
In the event that the engagement is commenced based on the Client’s representation or assurance that payment shall be duly remitted, and the Client subsequently fails to make such payment, the Client shall remain fully liable and obligated to pay the agreed fees from the date of initiation of the engagement, irrespective of whether
2. Refund Eligible Circumstances
In the exceptional event that the Firm is unable to complete an engagement solely due to reasons attributable to LegalStanley, and not arising from any act, omission, non-cooperation, or default on the part of the client, the Firm may, at its discretion, refund the unutilised portion of the professional fees, after deducting administrative expenses, operational costs, and reasonable charges, including but not limited to website usage fees, payment gateway charges, banking fees, and other nonrecoverable expenses already incurred.
Such refund, if any, shall be ex gratia in nature, without admission of liability, and shall not be treated as a precedent for any future engagements.
3. Non-Refundable Situations
No refund shall be granted where any delay, suspension, non-completion, or adverse outcome of the engagement arises due to the client’s acts or omissions, including but not limited to failure to provide timely instructions, documents, approvals, information, responses, or cooperation, or where the client alters, withdraws, or suspends instructions mid-engagement.
Refunds shall not be issued where the client elects to discontinue the engagement due to a change in strategy, internal decision-making, commercial considerations, or for reasons not attributable to any default on the part of the Firm.
No refund shall be claimable where the outcome or progress of the engagement is dependent upon courts, tribunals, statutory authorities, government bodies, or third parties, and delays or unfavourable developments arise beyond the Firm’s control.
No refund, reimbursement, or fee adjustment shall be admissible where the performance, progress, outcome, or completion of the engagement is delayed, suspended, rendered impracticable, or prevented due to events beyond the reasonable control of the Firm (“Force Majeure Events”). Such events shall include, without limitation, acts of God, natural calamities, pandemics or epidemics, governmental or regulatory actions, changes in law, court closures, strikes, lockouts, civil unrest, war, acts of terrorism, failure of utilities or communication networks, cyber incidents, or any circumstance affecting courts, tribunals, statutory authorities, or third parties upon whom the engagement is dependent.
In such circumstances, the professional fees paid shall be deemed fully earned, and the client expressly waives any claim for refund, compensation, or damages arising therefrom.
4. Assessment, Approval and Processing of Refunds
Any request for refund shall be submitted strictly by way of a formal written communication addressed to accounts@legalstanley.com, with a mandatory copy marked to riyas@legalstanley.com. Requests made through any other mode, including verbal, telephonic, or informal communications, shall not be recognised or entertained by the Firm.
Any request for refund shall be examined solely at the discretion of the Firm and shall be subject to an internal assessment based on the nature of the engagement, scope of services agreed, stage of work completed, resources deployed, time spent, and expenses incurred.
Submission of a refund request shall not create any right, entitlement, or legitimate expectation of refund. The Firm shall be under no obligation to provide reasons for acceptance or rejection of any such request, and its decision shall be final, binding, and non-justiciable.
Where a refund is approved as an exceptional and ex gratia measure, such approval shall be without admission of fault, deficiency, or liability, and shall not operate as a waiver of any contractual rights or as a precedent for any past or future engagements.
Approved refunds, if any, shall be processed within a reasonable period, ordinarily not exceeding Thirty (30) business days from the date of communication of such approval, subject to completion of internal verification, compliance checks, and accounting formalities.
The Firm reserves the right to deduct administrative expenses, statutory dues, payment gateway charges, banking fees, professional time already expended, and any other non-recoverable costs incurred in connection with the engagement prior to processing any approved refund.
All refunds, where sanctioned, shall be remitted only to the original mode of payment, unless otherwise determined by the Firm in writing, and the Firm shall not be responsible for any delays attributable to banks, payment service providers, or third-party intermediaries.
5. Amendment to Policy
The Firm reserves the sole and absolute right to amend, modify, vary, suspend, or withdraw this Policy, in whole or in part, at any time and without prior notice, at its discretion. Any such amendment shall be effective from the date it is published on the Firm’s official website or otherwise communicated, and continued engagement of the Firm’s services or payment of fees thereafter shall constitute deemed acceptance of the revised policy by the client.